The ultimate influencer marketing performance report: G2 2020

Does influencer marketing work?

That’s the number one question brands ask us when they’re considering their first influencer marketing campaign.

And we get it – influencer marketing can seem like a black box if it isn’t handled with care (or proper measurement of ROI). 


Influencer vs. creator: What’s the difference?

At #paid, we define our pool of talent as “creators” over “influencers”. 

Online creators are the artists, advocates, and creative minds of our time. 

Yes, they influence – but their priority is to treat their work like a craft.

Influencer Marketing in 2020 🎉

Over the last five years, influencer marketing has evolved from niche marketing tactics to an essential part of any marketing strategy at Fortune 500 and direct-to-consumer (DTC) brands. Within that time, influencer marketing has grown to become a $5-$10 billion industry.  

In 2020, nearly two-thirds of marketers will increase their influencer marketing budgets, compared to 39% in 2018.

We’re not surprised – 89% of marketers also say that influencer marketing ROI is comparable or even better than other marketing channels.

People buy products when someone they trust says they love something. Almost 40% of Twitter users say they’ve bought a product because of a tweet from a creator.

The match between brand and creator is the key to unlocking this kind of magic – and #paid is, according to G2 users, the gateway of choice between brands and creators.

We stand at the intersection of “what do I do about TikTok?” and “how are creators using Instagram reels?”

Our role is to know the answers to those questions and guide DTC marketers on how to make the most of established and emerging platforms.


2020 Influencer marketing stats

Brands make an average of $5.20 for every $1 spent on influencer marketing

45%

61%

$5.20

17%

61% of marketers think it’s difficult to find the right creators for their campaigns

45% of people in North America are using some sort of ad blocker

17% of marketers are spending more than half of their total marketing budget on influencer marketing

How are categories determined

Since #paid was founded in 2013, we’ve seen a lot of companies like ours pop up. We’re not surprised – influencer marketing exploded the way we anticipated it would when we became the first company of our kind to match brands with creators.

Seven years later, #paid is now a Leader in the Influencer Marketing category on G2. G2’s Grid for Influencer Marketing is based on actual customer satisfaction (ratings and reviews) and presence in the market.

According to G2, “Products shown on the Grid for Influencer Marketing have received a minimum of 10 reviews/ratings in data gathered by June 02, 2020. Products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the Grid®.”

Why does this grid matter?

We want to win against the best! 

Here’s how we stack up against other leaders. 

Leaders: Products that are rated highly by G2 users and have substantial market presence scores.

High Performers: Products that have high customer satisfaction scores and low market presence compared to the rest of the category.

Contenders: Products that have relatively low customer satisfaction scores and high market presence compared to the rest of the category.

Niche: Products that have relatively low satisfaction scores and low market presence compared to the rest of the category.

1

2

3

4

#paid is the world’s first creator marketing platform.

We match companies with creators who are already fans of their brand. That’s how we prioritize peace of mind for brands through authentic sponsored posts that are pre-approved and scalable.


"We launched a campaign in under 10 minutes and got to choose from such an authentic roster of creators that were the perfect fit for our brand."

– Brittany Doll, Marketing Manager

Our customers are everything to us. We understand that influencer marketing is unknown territory for some brands – setting ROI benchmarks for influencer marketing campaigns isn’t for the faint of heart.

So we’ve removed the stress that can sometimes come with trusting a creator with your company brand. We’re proud that we win with ease of use and the best customer support in the industry.

#paid features score above average where it counts – the quality of our creators and how brands collaborate with them to create the most authentic content possible.

Customers appreciate our commitment to recruiting legit creators with high engagement rates and a commitment to creativity.

The most time-consuming and frustrating part of influencer marketing can be the vetting process. #paid does a deep dive on metrics to ensure those metrics are true, so our customers don’t have to.

The #paid platform also makes it easy for brands to communicate with creators through direct chat, centralized communication, easy approval processes, and automated campaign reminders. 

@ryanmillier

💼  Profession: Photographer


👥  Follower count: 254k


❤️  Engagement rate: 2.52%


🤝  Brands he’s worked with:

💼  Profession: Lifestyle brand


👥  Follower count: 29k


❤️  Engagement rate: 2.72%


🤝  Brands she’s worked with:

@raachelamyowens

allieandsam

💼  Profession: travel bloggers


👥  Follower count: 203K


❤️  Engagement rate: 2.61%


🤝  Brands he’s worked with:

|

Customers love us because we’re supportive and our software is easy to use.

Customers value #paid’s platform for its commitment to authentic partnerships and collaboration.

We don’t mean to brag, but … our creators are the best. Here are some of our favourites.

💼  Profession: Photographer


👥  Follower count: 254k


❤️  Engagement rate: 2.52%


🤝  Brands he’s worked with:

@ryanmillier

💼  Profession: Lifestyle brand


👥  Follower count: 29k


❤️  Engagement rate: 2.72%


🤝  Brands she’s worked with:

@raachelamyowens

💼  Profession: travel bloggers


👥  Follower count: 203K


❤️  Engagement rate: 2.61%


🤝  Brands he’s worked with:

allieandsam

|

#paid: Who we are and why people love us ❤️

© 2020 Hashtag Paid Inc. All Rights Reserved. | #paid is a trademark of Hashtag Paid Inc.

Hear it from the people who matter: Our customers

“I absolutely love the chat within the site, I love talking to a real person when I have questions, and I love that it's such a collaborative process. In the end, it's real people talking about the best win for everyone involved—and it's the best!” – Sam C.

“If you're new to influencer marketing or skeptical about its benefits, this is the tool for you. The #paid platform is easy to use. After a single on-boarding call with our account manager, we were able to set up a campaign in less than 15 minutes without issue. … They handle all negotiation on rates and usage, leaving us with the simple task of selecting the talent. The #paid talent roster consists of diverse, professional, & proactive individuals with a strong presence on social media. Their content is high-quality at a fair CPE. You have whitelisting access for all content.” – Lauren M.

“I like #paid's work ethic. The team was always on top of their tasks and went above and beyond to make sure our brand had all the resources and information we needed to be successful. They also provided an incredibly detailed post-report.” – Grace P.

“I like how quick and easy it is to communicate, submit content and analytics on #paid. Simplicity is key in this busy industry.” – Elena M.

“Friendly / Fun people, valuable consultation, user-friendly tech, and paid-media integration. I didn't know a company existed who had all the above. Great surprise.” – Kat L.

Learn more

Questions? 

We've heard most of them, and we're here to help. 

Speak to us to learn how we can help you get started with creator marketing 

The #paid Competitor Comparison: How we stack up 📈

G2 Crowd: B2B’s top review influencer ⭐️

If you’re looking for software to make work easier, G2 is your go-to source for unbiased reviews.

In 2012, G2’s founders wondered why they could read thousands of reviews for hotels but couldn’t find comparable reviews for software solutions that cost thousands of dollars per year.

Since then, G2 has become the authority on B2B SaaS performance because they empowered people to share their experiences, whether good or bad.

G2 ratings and reviews trigger company behaviour.

When a SaaS business lands a coveted position on a G2 list, they sometimes issue press releases. 

When a SaaS business receives a positive rating and/or review from a customer on G2, they know it’s legit.

And when a SaaS business is named a leader in their industry because customers show their love on G2, they release a report like this to demonstrate how they stack up against their competitors.

That’s how we know G2 is the ultimate B2B SaaS influencer: they catalyze behaviour.

We’re releasing this report as a status update on how #paid is serving customers: the features they love, how we stack up against the competition, and where we’re focused on improving so we continue to create dream matches between brands and creators. 

Influencer Marketing 

in 2020 🎉

Does influencer marketing work?

That’s the number one question brands ask us when they’re considering their first influencer marketing campaign. 

And we get it—influencer marketing can seem like a black box if it isn’t handled with care (or proper measurement of ROI). 

Influencer vs. creator: What’s the difference?

At #paid, we define our pool of talent as “creators” over “influencers”. 

Online creators are the artists, advocates, and creative minds of our time. 

Yes, they influence—but their priority is to treat their work like a craft.

Influencer Marketing in 2020 🎉

Over the last five years, influencer marketing has evolved from niche marketing tactics to an essential part of any marketing strategy at Fortune 500 and direct-to-consumer (DTC) brands. Within that time, influencer marketing has grown to become a $5-$10 billion industry.

In 2020, nearly two-thirds of marketers will increase their influencer marketing budgets, compared to 39% in 2018.

We’re not surprised—89% of marketers also say that influencer marketing ROI is comparable or even better than other marketing channels.

People buy products when someone they trust says they love something. Almost 40% of Twitter users say they’ve bought a product because of a tweet from a creator.

The match between brand and creator is the key to unlocking this kind of magic—and #paid is, according to G2 users, the gateway of choice between brands and creators.

We stand at the intersection of “what do I do about TikTok?” and “how are creators using Instagram reels?”

Our role is to know the answers to those questions and guide DTC marketers on how to make the most of established and emerging platforms. 

2020 Influencer marketing stats

Brands make an average of $5.20 for every $1 spent on influencer marketing

$5.20

61%

61% of marketers think it’s difficult to find the right creators for their campaigns

45%

45% of people in North America are using some sort of ad blocker

17%

17% of marketers spend over half their budgets on influencer marketing

2020 Influencer marketing stats

Brands make an avg. of $5.20 for every $1 spent on influencer marketing

$5.20

61%

61% of marketers think it’s hard to find the right creators for campaigns

45%

45% of people in North America are using some sort of ad blocker

17%

17% of marketers spend over half their budgets on influencer marketing

#paid: Who we are and 

why people love us ❤️

We match companies with creators who are already fans of their brand. That’s how we prioritize peace of mind for brands through authentic sponsored posts that are pre-approved and scalable.

"We launched a campaign in under 10 minutes and got to choose from such an authentic roster of creators that were the perfect fit for our brand."

– Brittany D, Marketing Manager

Our customers are everything to us. We understand that influencer marketing is unknown territory for some brands—setting ROI benchmarks for influencer marketing campaigns isn’t for the faint of heart.

So we’ve removed the stress that can sometimes come with trusting a creator with your company brand. We’re proud that we win with ease of use and the best customer support in the industry.

#paid features score above average where it counts—the quality of our creators and how brands collaborate with them to create the most authentic content possible.

Customers appreciate our commitment to recruiting legit creators with high engagement rates and a commitment to creativity.

The most time-consuming and frustrating part of influencer marketing can be the vetting process. #paid does a deep dive on metrics to ensure those metrics are true, so our customers don’t have to.

The #paid platform also makes it easy for brands to communicate with creators through direct chat, centralized communication, easy approval processes, and automated campaign reminders. 

@ryanmillier

💼  Profession: Photographer

👥  Follower count: 254k

❤️  Engagement rate: 2.52%

🤝  Brands he’s worked with

💼  Profession: Lifestyle brand

👥  Follower count: 29k

❤️  Engagement rate: 2.72%

🤝  Brands she’s worked with

@raachelamyowens

@allieandsam

💼  Profession: Travel bloggers

👥  Follower count: 203K

❤️  Engagement rate: 2.61%

🤝  Brands they've worked with

|

Customers love us because we’re supportive and our software is easy to use.

Customers value #paid’s platform for its commitment to authentic partnerships and collaboration.

We don’t mean to brag, but … our creators are the best. 

Here are some of our favourites.

💼  Profession: Photographer

👥  Follower count: 254k

❤️  Engagement rate: 2.52%

🤝  Brands he’s worked with:

@ryanmillier

💼  Profession: Lifestyle brand

👥  Follower count: 29k

❤️  Engagement rate: 2.72%

🤝  Brands she’s worked with

@rachelamyowens

💼  Profession: travel bloggers

👥  Follower count: 203K

❤️  Engagement rate: 2.61%

🤝  Brands he’s worked with:

allieandsam

|

#paid is the world’s first creator marketing platform.

The #paid competitor comparison: 

How we stack up 📈

Compared to competitors

82/100

Highest Net Promoter Score (NPS)

95%

Highest likelihood to recommend

93%

Highest "ease of use" score in Satisfaction category 

How are categories determined

Since #paid was founded in 2013, we’ve seen a lot of companies like ours pop up. We’re not surprised—influencer marketing exploded the way we anticipated it would when we became the first company of our kind to match brands with creators. 

Seven years later, #paid is now a Leader in the Influencer Marketing category on G2. G2’s Grid for Influencer Marketing is based on actual customer satisfaction (ratings and reviews) and presence in the market. 

According to G2, “Products shown on the Grid for Influencer Marketing have received a minimum of 10 reviews/ratings in data gathered by June 02, 2020. Products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the Grid®.”

Why does this grid matter?

We want to win against the best! 

Here’s how we stack up against other leaders.

1

2

3

4

High Performers: Products that have high customer satisfaction scores and low market presence compared to the rest of the category.

Leaders: Products that are rated highly by G2 users and have substantial market presence scores. 

Contenders: Products that have relatively low customer satisfaction scores and high market presence compared to the rest of the category. 

Niche: Products that have relatively low satisfaction scores and low market presence compared to the rest of the category.

"#Love"

"#paid is a team who truly cares!"

"This is how influencer marketing should be" 

"Excellent company to work with"

"A delightful and distinctive first experience working with content-creators"